Cancellation Policy – BuyAntivirusKeys

Effective Date: 16-03-25

Cancellation policy

For Digital Products

buyantiviruskeys.com sells genuine software License Keys which will be delivered on your Email Id. There is no box pack delivery of products.

Please read this policy carefully.

Cancellation

Since Software keys are digital products, Once a key has been delivered to your email, it cannot be Cancelled, except in the case of a proven technical issue caused by us. We recommend to review product speciation and hardware compatibility before placing order.

Exceptions for Cancellation

We offer order cancellation in the following circumstances:

No Product Key Delivered : If you do not receive product key on your email. Then we will provide you the key on your email immediately or refund the 100% purchase amount as per customer’s wish. Refund will be processed within 3-5 working days after receiving customer complaint email. Refund will be processed within 3-5 working days after receiving customer complaint email.

Wrong Product Key Delivered : If you receive a product Key that differs from what you have purchased. Then We will provide you the correct key on your email immediately or refund the 100% purchase amount as per customer’s wish. Refund will be processed within 3-5 working days after receiving customer complaint email.

Non-Working Key : If the Product key provided is invalid or blocked and cannot be activated. In this case we provide immediate replacement of the product key purchased or refund the 100% purchase amount as per customer’s wish. Refund will be processed within 3-5 working days after receiving customer complaint email.

In these cases, kindly contact our customer support team within 7 days of purchase to request a refund or a replacement.

For Physical Products :

Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is seal pack.
If customer receives defective material the warranty is directly by manufacturer buyantiviruskeys.com/ Sai Kripa Enterprises is not responsible for such reason.
If buyantiviruskeys.com/ Sai Kripa Enterprises would not be able to Dispatch the product within 14 Working days and in near future if customer asks for refund, buyantiviruskeys.com/ Sai Kripa Enterprises Provide full amount of Refund.
The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
We will accept the return of the products, provided such return is for products that are wrongly delivered, wrong product, incomplete package etc Reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you are requested to send such products through any available courier services.
The charges of return shipment are not refunded by us. The customer has to pay the charges from their side.
If Courier opened by the customer and if he/she want to return the product than they cannot replace the product nor refund will be given to the customer according to our policy.

How to Request a Refund

If you think you are eligible for a refund, please follow these steps :

Our support staff will review your request and, if necessary, request additional information to process your claim.

Once your claim is approved, we will issue a refund to your original payment method.

Contact Information

For any questions regarding our policy, feel free to contact us at : [email protected]

My Account Data

Customer will have to take back up of his data regularly like order details, ordered product, invoices as we can delete all website data any time in case of any emergency occurred.